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How to Troubleshoot Sony TV Remote Not Working? Sony is a well-known TV manufacturer that provides user-friendly remotes with voice control capabilities. These remotes, however, occasionally fail.

So, what should you do if your Sony TV remote no longer works?

If your Sony TV remote isn’t working, take the batteries out and wait one minute. Reinstall the batteries in the remote and try again. If that doesn’t work, replace the batteries and make sure there are no obstacles in the way of your TV’s remote receiver.

Most of the time, these steps will get your Sony TV remote working again, but if they don’t, here are a few more troubleshooting steps you can try.

How To Troubleshoot Sony TV Remote Not Working?
How To Troubleshoot Sony TV Remote Not Working?


Before diving into more specific problems, there is a more general fix for Sony TV remotes that are not working. After all, when it comes to troubleshooting a broken remote, the last thing anyone wants is a complicated procedure to get their remote working again.

As a result, if your Sony TV remote isn’t working, read on to find out what the most common problem is and how to fix it.

If your Sony TV remote isn’t working, the first thing you should do is make sure the batteries inside the remote aren’t dead and are properly positioned. Replace any old batteries with high-quality batteries, and insert the positive and negative ends of the remote as directed.


If you have replaced the batteries in the remote control of your Sony TV but notice that the TV is still not responding, you are still left looking for a solution that will work. Sony TVs can be controlled by remote control by intercepting the signal sent from the remote to the TV.

When this happens, you can easily operate your TV, but if the TV isn’t responding to the remote control, what other options do you have? If your Sony TV isn’t responding to the remote, it could be due to static electricity in the batteries.

Remove the batteries from the remote and hold down the power button for three seconds to resolve this. Then, replace the batteries and test the TV to see if it responds to the remote’s commands.


If you are in the middle of watching an action movie or are trying to play music from your Sony TV, you want to be able to control the volume of your television without having to get up and change it manually.

This allows users to respond quickly to dramatic changes in volume without having to change their physical position. What can you do if you can turn on your TV and perform other commands but the volume button suddenly stops working?

If your Sony TV’s volume button isn’t working, it could be as simple as the button becoming jammed. To unjam the button, press down on it quickly and with enough force that the pressure is not too light that it has no effect, but not too hard that it causes the button to jam even more tightly.

How To Fix Sony TV Remote Volume Not Working?
How To Fix Sony TV Remote Volume Not Working?



Outside of being able to control the volume of your TV with your remote control, users especially want the ability to turn their TV on without having to think twice about this.

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This allows for quick game check-ins without having to enter the room completely, quick power-ups for those desperate to watch the season finale of their favorite show, and the ability to watch without having to locate the power button on the TV. What should you do if you can’t get the TV to turn on with the remote?

If your Sony TV will not turn on with the remote control, try resetting the remote after ensuring that the power button is not jammed. To do so, remove the batteries from the remote and press each button twice. After that, replace the batteries and try to turn on the TV again.


It’s just as important to be able to turn on your Sony TV with your remote as it is to be able to turn it off. No one wants to get out of bed to turn off the TV so they can sleep peacefully, so a solution must be found to accommodate a way of life that works smart, not hard.

If your Sony TV’s remote control isn’t turning off, see what you can do below. If your Sony TV won’t turn off with the remote, you can try replacing the batteries to confirm old batteries are not the issue.

If this is not the problem, try resetting the remote control, which can be found in the previous section, “Sony TV Won’t Turn On With Remote.”


If you have a Sony TV and are using a cable or satellite service, you must be able to change the channels to switch between different content. This can also be accomplished by using the channel buttons on the back of your television, but it is a much more inconvenient and time-consuming method.

If your Sony TV’s remote won’t change channels, keep reading to find out what you can do to get this function back up and running in a matter of seconds.

If your Sony TV remote isn’t changing channels, it’s possible that it’s in the wrong mode. The remote cannot control the channels if ‘Satellite’ or ‘Input’ are selected. As a result, press the ‘TV’ button on your remote to give it access to this function.

Alternative Video: How To Troubleshoot Sony TV Remote Not Working?

How To Troubleshoot Sony TV Remote Not Working?


1. Replace the batteries

Problems with remotes are frequently caused by the remotes’ batteries. Do the following before replacing the batteries in your remotes:

  1. Remove the batteries from the remote and press the power button for about 10 seconds to troubleshoot it. This step removes any remaining power in the remote, effectively resetting it.
  2. Wait at least one minute before replacing the batteries in your remote.
  3. Retry using the remote.

If this does not work, you should replace the old batteries with new ones. A new set of batteries eliminates the possibility that the batteries are the source of the issue.

2. Remove obstacles

Remotes communicate with transmitters, which send data to your television. The transmission from the remote is read by your TV using a receiver built directly into the TV. If your remote isn’t working properly, check to see if anything is blocking your TV’s receiver.

If you have plants or picture frames on your TV stand or nearby, I recommend that you remove them completely. Anything in close proximity to or in front of your Sony TV should be moved. You can also experiment with moving the TV closer to the remote.

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3. Unresponsive remote buttons

Sometimes it’s not the entire remote that’s broken, but just a few buttons that aren’t responding. One clever trick for determining whether a button on your Sony remote is broken is to take out your smartphone and open the camera.

Place your remote in front of your camera and press the appropriate button. If the button is working, the camera on your smartphone should pick up on the infrared sensor on the remote, and you should see the remote flashing.

If there is no flashing, the button is most likely jammed or broken. You can try pressing the button repeatedly to see if you can unjam it. Check your smartphone camera again to see if the IR sensor is now operational.

4. Firmware Upgrade for TV

Software updates are an important part of keeping a smart TV in good working order, and if you’re not sure what version you have, it’s time to check. Software updates come in a variety of sizes and shapes, ranging from minor security fixes to major feature additions.

Did you know that software updates don’t just apply to computers? Firmware updates for smart TVs can also improve performance, security, and usability.

It is critical to maintaining your television. It, like any other device, requires regular updates to stay connected and running smoothly; your remote will thank you.

The most convenient way to update is to use the ‘Settings’ option on your TV’s overlay. Before beginning the update process, select ‘Support & Settings’ and then follow the prompts to check for software updates.

Troubleshoot Sony Remote Issues
Troubleshoot Sony Remote Issues


If the voice feature on your Sony TV remote isn’t working, you’ll need to troubleshoot the remote in a different way.

Here’s what you’ll need to do:

  1. Examine the MIC button’s status light. It is located at the top front of the remote.
  2. If an amber LED is visible, it indicates that there is a problem with the connection between the TV and the remote.
  3. Perform a power reset on your television.
  4. You’ll also need to repair your remote’s voice command feature.
  5. On the remote, press the HOME button.
  6. Now click the Settings button.

Depending on your TV, you’ll find one of three options: Remote Control, Remote & Accessories, or Voice Remote Control. 

  1. Select the option you see on your TV. 
  2. For the Remote Control and the Remote & Accessories options, select the Connect Via Bluetooth option.  
  3. For the Voice Remote Control option, you only need to choose Activate MIC Button.

Note: The pairing can fail if your remote has no battery or the battery power is too low.

1. Power-cycle your Sony TV

Sometimes the issue is with your Sony TV rather than your remote.

Here are some ideas:

  1. Connect your television to a power source.
  2. Turn on the TV by pressing the Power button on the remote.
  3. Check the status light on your Sony TV if you can use the TV controls.
  4. If the light blinks red when you press the buttons, you’ll need to restart the TV. Simply unplug the TV and hold down the Power button for two minutes.
  5. Then reconnect your TV and turn it on.
  6. You should be able to use your remote again after you’ve reset the TV.

Note: for Sony Android TVs, simply hold down the power button on your remote for 10 full seconds and this will reset your TV.

2. Update your TV’s software

Smart TVs must be updated on a regular basis in order to function properly. If the television is not kept up to date, it may cause problems with the remote. I’d check for software updates and just make sure your TV is up to date.

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While outdated software is unlikely to be the root of your problem, it has been known to have an impact on remote responsiveness from time to time.

3. Check the TV’s mode

Sometimes the problem isn’t with the TV or the remote, but with being on the wrong channel or mode. If you’re trying to change channels with your remote and it’s not working, try these steps:

  1. Press the Input button on your remote.
  2. You should see a menu with options such as HDMI1, HDMI2, HDMI 3, Blu Ray, and others. It all depends on what is connected to your television.
  3. If your TV is in any of these modes, you won’t be able to change channels with your remote. So, on your remote, press the TV button to return it.
  4. Change the channel now.

4. When to Get a New Sony TV Remote

Frequent remote control drops, sitting on your remote repeatedly, or water inside the device can all lead to long-term problems with the circuit board. If this is the case, you will almost certainly need to replace your Sony remote.

Amazon has high-quality remotes for Sony televisions. A new remote can cost between $20 and $40 USD, depending on the features and model. Just make sure the remote you buy is compatible with the model number of your TV.

Troubleshooting Sony TV Remote Voice Feature
Troubleshooting Sony TV Remote Voice Feature

CONCLUSION: Sony TV Remote Not Working

Sony TV remotes can last for years without any issues. But, they can sometimes malfunction. Here’s what you can do if your Sony TV remote is not working: 

  • Remove the batteries and let them sit for 60 seconds before replacing them.
  • Change the batteries for new ones.
  • Remove any obstructions that are near or in front of your TV’s remote receiver.
  • To unjam the remote controls, try pressing them repeatedly.
  • To restore voice controls, re-pair your remote via Bluetooth.
  • Unplug your Sony TV for 2 minutes to power it down.
  • Update the software on your television to the most recent version.
  • Confirm the input mode of your television.

If none of these steps work, you may have to purchase a new Sony TV remote. How did you end up fixing your Sony remote? Please leave a comment below!

FAQs On Sony TV Remote Not Working

Why is my Sony TV remote not working?

The remote may stop working temporarily due to poor battery contact or static electricity. Remove the remote’s batteries. NOTE: Depending on the type of remote control, the procedure for opening the battery compartment cover may differ. For more information, consult the owner’s manual for your television.

Why isn’t my TV responding to my remote?

Low batteries are usually the cause of remote control that does not respond to or control your television. Make sure the remote is pointing at the TV. Other electronics, certain types of lighting, or something blocking the TV remote sensor could also be interfering with the signal.

How do I know if my remote control sensor is working?

Hold down one of the remote control buttons. Examine the viewfinder or the LCD screen. When you press buttons on the remote control, you should see a light in the viewfinder or cellphone screen if the remote control sends a signal.

How do I reprogram my TV remote?

Using the remote control, restart the television. Hold down the power button on the remote control for about 5 seconds, or until the “Power off” message appears. After about one minute, the TV will turn off and then restart automatically. Unplug the power supply (mains lead).

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